CARE ASSISTANT
NLComplaints and Disputes
Contact Us First
sk@nateen.com · +421 948 289 290 · Apogee Medical Supplies s. r. o. — warehouse, Cesta poľnohospodárov 4, 971 01 Prievidza, Slovakia
Please state your order number and describe the issue. Providing a photograph helps when the defect is visible.
| Stage | Timeframe |
|---|---|
| Acknowledgment of receipt | immediate, at the latest within 3 working days |
| Processing of the complaint | within 30 days at the latest, as required by Slovak law |
| Written reasoned response | upon completion of processing |
If we fail to handle the complaint within this timeframe, you have the same rights as if the complaint had been accepted as justified.
If You Are Not Satisfied with Our Response
Slovak Supervisory Authority
Slovenská obchodná inšpekcia (SOI) — Trade Inspection, the Seller's supervisory authority. By registered office: Inšpektorát SOI pre Bratislavský kraj, Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, ba@soi.sk — by place of business (Prievidza warehouse): Inšpektorát SOI pre Trenčiansky kraj, Hurbanova 59, 911 01 Trenčín, tn@soi.sk · www.soi.sk
Alternative Dispute Resolution
You may refer the matter to an alternative dispute resolution (ADR) body for consumer disputes. For our sales, this is the Inšpektorát SOI pre Bratislavský kraj — Bajkalská 21/A, P. O. BOX 5, 820 07 Bratislava, ba@soi.sk — listed in the Slovak register of dispute resolution entities. Submitting a complaint is free of charge for you and does not prevent you from bringing court proceedings subsequently.
Court Proceedings
You naturally retain the right to bring proceedings before a court. The applicable law is Slovak law, without prejudice to any protection afforded to you by mandatory statutory provisions of the law of your country of residence.
For Business Buyers
Business orders are not governed by consumer protection law. Complaints are handled in accordance with the offer and the terms agreed upon with our business department: sk@nateen.com.